Play Smart, Play Safe –
spinco Responsible Gaming
Gaming on spinco should always be fun, social, and within your means. We provide the tools, information, and support you need to keep it that way – because at spinco, your well-being always comes first.
Our Commitment
Responsible Gaming Tools on spinco
spinco gives every player direct control over their gaming experience through a suite of responsible gaming features built into the platform. These tools are free, immediate, and always accessible from your account dashboard.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your spinco account to keep your spending within a comfortable budget. Limits take effect immediately when set lower, and a mandatory cooling-off period applies before any limit increase takes effect – protecting you from impulsive decisions in the heat of the moment.
Session Time Reminders
It's easy to lose track of time when you're enjoying a game of bingo or slots. spinco's session time reminders send you automatic alerts after a set period of gameplay, so you can take breaks, stay refreshed, and keep your sessions balanced. You can configure your preferred reminder interval in your account settings.
Cooling-Off Periods
Need a short break from the platform? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account is paused – no deposits, no gameplay. It's a gentler step than self-exclusion and a great way to reset if you feel like you're spending more time on spinco than you'd like.
Self-Exclusion
If you feel that gaming has become a problem, self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion takes effect immediately – your account is suspended, all marketing communications stop, and spinco will not accept re-registration attempts during the exclusion period. This is one of the most powerful tools we offer, and we take every self-exclusion request seriously.
Loss Limits
Beyond deposit limits, spinco allows you to set a maximum loss threshold per day, week, or month. Once you reach your defined loss limit, gameplay is automatically suspended for the remainder of that period. This feature is designed to help you stay in control of your overall gaming budget, even during a run of bad luck.
24/7 Support Team
Our responsible gaming support team is available around the clock via live chat and email. Whether you want guidance on using our responsible gaming tools, have concerns about your gaming habits, or need to escalate a self-exclusion request urgently, the spinco team is here for you every single day – including weekends and Philippine public holidays.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Knowing the warning signs early makes it much easier to take action before things get harder to manage. Here are some patterns to watch out for in yourself or someone you care about.
Chasing Losses
Gambling more than planned in an attempt to win back money that was lost, or feeling unable to stop after a losing streak regardless of how much has already been spent.
Gambling Beyond Your Budget
Spending money on gaming that was intended for essential expenses like rent, food, utilities, or family needs – or borrowing money specifically to fund gaming activity.
Preoccupation with Gaming
Constantly thinking about gaming, planning the next session, or feeling restless and irritable when unable to access a gaming platform, even during work hours or family time.
Hiding Gaming Activity
Feeling the need to keep gaming habits secret from family members, friends, or colleagues – or downplaying the time spent or amounts wagered when asked about it.
Failed Attempts to Stop
Having tried to cut back or stop gaming on multiple occasions but finding it difficult or impossible to follow through, often returning to the same levels of activity shortly after.
Impact on Relationships or Work
Gaming activity is causing tension with family or friends, affecting work or school performance, or leading to neglect of responsibilities and personal obligations in daily life.
Quick Self-Check
Is Your Gaming Still Enjoyable?
Take a moment to reflect honestly on these questions. This is not a clinical assessment – it's a personal check-in to help you gauge whether your gaming habits are staying healthy.
Ask yourself these questions honestly:
If you find yourself answering "yes" to several of these, it may be time to use one of spinco's responsible gaming tools or reach out to support.
Have you ever spent more money on gaming than you originally planned or intended to in a single session?
Do you sometimes feel anxious, irritable, or restless when you are not able to access your spinco account?
Have you ever borrowed money or sold personal items to fund your gaming activity?
Has someone close to you – a family member, partner, or close friend – expressed concern about how much time or money you spend on gaming?
Do you find yourself returning to gaming shortly after a big loss in an attempt to win back what you lost?
Has gaming ever caused you to miss work, skip family commitments, or neglect important responsibilities?
Step by Step
How to Activate Responsible Gaming Tools
All spinco responsible gaming tools are built directly into your account – no forms to fill, no waiting periods to activate limits. Here's how to access them.
Log In to Your Account
Head to the spinco Login page and sign in with your registered email and password. Make sure you are using a private, secure device and network, especially when adjusting sensitive account settings.
Open Your Account Dashboard
Click on your profile or account icon in the top-right corner of the spinco platform. From the dropdown menu, select "Account Settings" or "Responsible Gaming" to reach the full suite of player protection tools.
Choose and Apply Your Preferred Limit
Select the tool you need – whether that's a deposit limit, loss limit, session time reminder, cooling-off period, or self-exclusion. Enter your preferred setting and confirm. Limits that reduce your allowance take effect immediately; limits that increase your allowance involve a mandatory review period.
Contact Support if You Need More Help
If you need assistance applying any responsible gaming measure, or if you want to request an urgent self-exclusion that goes beyond what's available in your account settings, contact the spinco responsible gaming support team anytime at [email protected]. Our team is trained to handle these requests with care, discretion, and urgency.
Gaming Should Always Be Entertainment – Not a Financial Plan
At spinco, we want every player across Manila, Cebu, Davao, Quezon City, and the rest of the Philippines to enjoy gaming the way it was meant to be enjoyed – as a fun, social, and recreational activity. Online bingo, slots, and live casino games on spinco are designed for entertainment. They are not a strategy for making money, solving debt, or dealing with stress or life challenges.
The house edge exists in all casino-style games, meaning over time, the platform retains a portion of all wagers placed. We say this not to discourage you from playing, but to make sure you approach each session with realistic expectations and a clear budget in mind. The best gaming sessions on spinco are the ones where you sit down knowing exactly what you can afford to spend, enjoy the games for what they are, and walk away when your session is done – win or lose.
spinco and PAGCOR's Responsible Gaming Framework
As a PAGCOR-licensed online gaming platform, spinco operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation for responsible gaming in the Philippines. PAGCOR mandates that all licensed operators maintain robust player protection measures, including age verification, self-exclusion programs, problem gambling identification procedures, and staff training on responsible gaming practices.
spinco is audited regularly against these standards. Our responsible gaming tools, KYC processes, and player protection procedures are reviewed as part of our ongoing PAGCOR licensing obligations. The spinco platform is designed to make responsible gaming features easily accessible – because we believe player protection should never be buried in settings menus.
Supporting Family Members and Loved Ones
If you're concerned about a family member's or loved one's gaming habits rather than your own, you are not alone. Problem gambling can affect the whole family, and it can be difficult to know how to help. The most important first step is to approach the conversation with empathy and without judgment.
If the person concerned has an account on spinco and is willing, encourage them to use the self-exclusion tools available in their account dashboard. Third parties may also contact the spinco responsible gaming team at [email protected] to raise a concern – our team will handle these inquiries sensitively and take appropriate action where permitted under Philippine data privacy requirements.
Responsible Gaming for Minors – Parents and Guardians
spinco is strictly a 21+ platform. No person under the age of 21 may register or use the spinco platform. We encourage parents and guardians to use parental control software on shared devices to restrict access to online gaming platforms. If you discover that a minor has accessed spinco, please contact us immediately so we can close the account and return any funds.
Our Commitment Goes Beyond Compliance
Responsible gaming at spinco is not just about ticking regulatory boxes. We genuinely care about the well-being of every player on our platform. That's why we invest in training our customer support team on responsible gaming practices, why we proactively monitor for patterns of potentially problematic play, and why we have built player protection tools that are easy to find, easy to use, and impossible to accidentally skip. When you play on spinco, you play on a platform that has your back.
Play Responsibly on spinco
Your gaming experience on spinco should always feel good. Explore our platform, use the tools we provide, and remember – support is just one message away whenever you need it.